Job Description

2026 Internship - Business Analyst - Cust Svc

Assist the Business Operations team with Service Center initiatives. Business Operations provides ongoing support to a growing network of 18 Service Centers and over 40 mobile Service locations.

Job responsibilities include: supporting the Service Center Network with ongoing and new continuous improvement projects, following established procedures for database management, sales projects, and market share studies, analyzing labor and time studies and network communication efforts to develop consistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability, interfacing with multiple Textron Aviation departments to ensure all Service Centers meet their goals, working on projects potentially including business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites, developing and/or recommending new technological tools or solutions for continuous improvement and efficiencies throughout the service center network, and developing templates for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.

Qualifications include: pursuing a Bachelor's degree in Aviation, Business Management, Marketing, Sales, or other related field, excellent verbal and written communication skills, private pilot's license, A&P license, or previous aerospace experience are desirable, technical knowledge of aircraft is beneficial, professional and diplomatic demeanor, and quickly grasping new concepts when faced with unfamiliar tasks.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks. Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager. Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship. Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations, the applicant must be eligible to meet any requirements to access controlled information.

Recruiting timeline: applications for this position will be accepted through October 31, 2025. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.

EEO Statement: Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

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