Air/Ocean Freight Operations Specialist_Mandarin Fluency Job at JUSDA Supply Chain North America, Houston, TX

OW9ocmEydnBKb3ZCaWI5cnBrV3I3dklVdmc9PQ==
  • JUSDA Supply Chain North America
  • Houston, TX

Job Description

Step into a world of opportunity with JUSDA as a Specialist in Air/Ocean Freight Operations. In this role, you’ll collaborate closely with our global branches, navigating challenges that require agility, problem-solving, and a deep understanding of air and ocean freight. This position is tailored for someone who thrives in a dynamic environment and is excited by the complexities of international logistics.

Key Responsibilities

Client and Order Management:

  • Serve as the primary point of contact for assigned accounts, handling order processing, claims, and troubleshooting to ensure top-notch service.
  • Provide proactive updates and order confirmations to customers, working closely with logistics and warehouse teams to resolve any issues.
  • Coordinate air and ocean shipments, including booking, tracking, and ensuring documentation compliance.

Collaborative Operations:

  • Partner with overseas branches and local teams to optimize shipment flow and meet client expectations.
  • Compile and share detailed reports (daily, weekly, monthly) for stakeholders, providing valuable insights into operational performance.
  • Investigate and resolve billing disputes in collaboration with cross-functional teams, ensuring accurate and timely resolutions.
  • Participate in continuous improvement initiatives, sharing best practices and refining processes to enhance overall service quality.

Team Support and Development:

  • Lead and facilitate operational meetings to align team efforts and ensure everyone is up-to-date.
  • Maintain certifications, such as Certificate Export Specialist (CES) and IATA Dangerous Goods Regulations (DGR), to support ongoing operational needs.
  • Act as a liaison with domestic and international agents, fostering smooth cross-border operations and solidifying partnerships.
  • Collaborate with Sales, Procurement, and Finance to ensure service excellence and deliver value-added solutions.

Qualifications and Skills

Required:

  • Experience: 5+ years in international logistics or freight forwarding, with hands-on air and ocean freight expertise.
  • Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
  • Customer-Centric Skills: Exceptional communication skills with a focus on relationship-building.
  • Problem Solving: Strong analytical skills and a proactive approach to resolving operational challenges.
  • Technical Proficiency: Familiar with CargoWise and MS Office Suite.
  • Adaptability: Capable of thriving in a fast-paced, dynamic environment.

If you’re seeking a role that combines challenge, international collaboration, and a commitment to excellence, JUSDA is the place for you! Apply today to join our team and shape the future of logistics.

Job Tags

Local area, Overseas,

Similar Jobs

AXE Elite USA

Inside Sales Agent Job at AXE Elite USA

 ...Job Description Job Description Join the #1 Verizon Partner Back-to-Back Champion (2023 & 2024) Are you ready to take your sales career to the next level? Whether you're a seasoned pro or have ZERO experience, we want YOU! At our fast-paced, high-energy telecommunications... 

CHRISTUS Health

RN, Registered Nurse - ECC Emergency Care Job at CHRISTUS Health

Description Summary: The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with the ability to on long-range goals or plans. Continues...

Aveanna Healthcare LLC

Overnight CNA - Private Duty Nursing Job at Aveanna Healthcare LLC

 ...Overnight CNA - Private Duty Nursing Job Ref: 201316 Location: Collegeville, PA 19426 Category: Nursing Line of Business: PDS Pay Rate: $16.00 - $18.00 per hour ApplyBack Find yourself here.Aveanna is compassion and passion rolled into... 

State of Oregon

BOLI Mediator/Conciliator (Compliance Specialist 3) Job at State of Oregon

 ...Bureau of Labor and Industries Salary Range: $5,842 - $8,967 Position Type: Employee Position Title: BOLI Mediator/Conciliator (Compliance Specialist 3) Job Description: ***Current Internal State of Oregon employees please use your employee... 

Sanford Health

Pathologists' Assistant - Sioux Falls - FT Job at Sanford Health

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated...