Job Description

Job Description

Job Description

Description:

PRIMARY DUTIES & RESPONSIBILITIES:

The Assistant Property Manager is in charge of assisting the Property Manager with all the leasing paperwork including the applications, lease agreements, employment and credit checks, and lease move-in packets. They also have to complete the service requests and correspond to the maintenance department. The Assistant Property Manager supports overall marketing techniques and offers suggestions that can help in the promotion, advertising, and marketing of properties. Assistant Property Managers must maintain accurate and thorough knowledge of all the aspects of the property, specifically in areas of fair housing.

PRIMARY DUTIES

Leasing

• Represent Nationwide in a professional manner at all times.
• Ensure property is rented to its fullest capacity.
• Utilize marketing strategies to secure prospective residents.
• Keep vacancy to a minimum by processing multiple applicants simultaneously immediately upon receipt of vacate notice by current residents.
• Maintain up-to-date waiting lists to actively ensure minimal vacancies.
• Ensure completeness and accuracy of applications, tenant paperwork, tenant files, tenant screening, and review tenant applications for eligibility pursuant to company standards and compliance requirements.
• Monitor and track lease renewals.
• Complete lease form, outline conditions and terms of occupancy with new residents and complete all required paperwork.
• Keep vacancy to a minimum by processing multiple applicants in chronological date and time order upon receipt of notice by current resident to vacate.
• Maintain and purge waiting lists twice per year to ensure minimal vacancies.
• Assist the Property Manager with scheduling and completing move-ins, move-outs, inspections, and processing move-in paperwork.
• Track applicants and move in activity within the RealPage system.
• Process applications with appropriate background checks.
• Assist in marketing the property with internet, social media, and print advertising campaigns.
• Prepare brochures with inserts as necessary.
• Provide excellent customer service to applicants, vendors, and residents.

Administrative Operations

• Assist in entering and closing Work Orders and entering assets in RealPage.
• Transmit information and documents to tenants/vendors, using computers, mail, or facsimile machines.
• Provide administrative support tasks such as copying, mailing, and filing records.
• Keep on schedule and handle administrative details of projects.
• Keep supervisor informed of activities, results of efforts and potential problems; recommend corrective actions.
• Open, date stamp, sort and distribute mail incoming mail.
• Record incoming tenant payments.
• Prepare and process outgoing mail.
• Greet people entering the rental office, determine nature and purpose of visit, screen to control interruptions and direct to specific destinations.
• Answer, screen, and forward calls, provide information, take messages and transfer calls.
• Maintain an adequate inventory of office supplies.
• Coordinate the repair and maintenance of office equipment.
• Ensure common areas are equipped with supplies as needed.

SECONDARY DUTIES

• Completes various tasks and manages miscellaneous projects and as needed by management and/or to accomplish company, property to compliance objectives.

JOB QUALIFICATIONS

Desired Education and Experience

• High school diploma or equivalent
• 1+ years’ experience in sales
• 1+ years’ experience in Customer Service
• Prior Leasing experience a plus
• Excellent communication and organizational skills

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities, including developing relationships with customers, prospective customers, vendors and coworkers.
• Able to communicate clearly in person and in writing; able to write effective business correspondence.
• Must possess a positive attitude and exhibit a positive approach to interacting with prospective, current and former residents, coworkers, vendors, government officials and anyone else with whom Nationwide does business.
• Understand and display high levels of internal and external customer service.
• Applies effective time management skills in order to meet all deadlines.
• Displays flexibility to meet organization’s unique needs.
• Works with a take-ownership approach and operates with a sense of urgency.
• Works as an effective and proactive team-player; understands the importance of supporting members and coworkers.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever representing Nationwide.
• Able to work a flexible work schedule.

PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB

Incumbent must be able to:

• Hear and speak in order to use the telephone and communicate with people inside and outside the office.
• Apply manual dexterity and visual acuity for computer keyboarding and office equipment use.
• Visual ability to use computers and read reports, emails and notes; visual ability to perform property and unit inspections.
• Physical ability to lift up to 50 pounds as needed.
• Physical ability to move around property as needed to perform rounds, inspections and safety checks, meet with residents, address emergencies and perform other property operations as needed.

TOOLS AND EQUIPMENT USED

Incumbent must be able to:

• Use multi-line telephone, calculator, copy machines, computers, and other office equipment.
• Understand the use of and operate basic hand tools to perform light maintenance as needed.

WORK ENVIRONMENT

The work is both indoors and outdoors. Must be able to go outside in all MN weather conditions and varying temperatures to address property-related issues. There will be periods spent in extreme temperatures and weather conditions including heat, cold and humidity when performing daily tasks and property inspections and tours.

This job description does not necessarily list all the functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks and employees are expected to continually assess where their assistance would benefit their coworkers and the organization and step in to fill those gaps. Management reserves the right to revise and update job descriptions at any time. Employment at Nationwide is “at-will” meaning either you or the Company may terminate your employment at any time.

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