Job Description

Associate Director, Patient Support Solutions page is loaded## Associate Director, Patient Support Solutionslocations: MA - Waltham - Officetime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR_000412Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH. Madrigals medication, Rezdiffra (resmetirom), is a once-daily, oral, liver-directed THR-? agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c). Our success is driven by our people. We are building a dynamic, inclusive, and high-performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way.**Associate Director, Patient Support Solutions**Location: Waltham Department: Commercial IT Reports to: Senior Director,**Position Summary**The Associate Director, Patient Support Solutions will lead the strategic design, development, and optimization of the Patient Support platforms engaging with Patient Access and Patient Services team. This role will serve as the primary liaison between business stakeholders, IT, and external partners to ensure the Patient Engagement ecosystem delivers exceptional patient and provider experiences, operational efficiency, and compliance with regulatory standards.The ideal candidate will combine deep business understanding of patient support programs with strong product ownership, analytical, and technical capabilities. Experience with Patient CRM or similar healthcare CRM platforms is strongly preferred.**Key Responsibilities** Solution Ownership: Serve as the solution owner for the Patient engagements, defining the vision, roadmap, and prioritized backlog to align with patient access and support goals. Stakeholder Management: Collaborate with cross-functional teams including Field Teams, Patient Services, Market Access, IT, Compliance, and external vendors to gather requirements and deliver scalable solutions. System Enhancements: Lead the design and implementation of new solutions, features, integrations, and workflows that streamline patient onboarding, reimbursement, and case management processes. Data & Insights: Ensure solution data integrity and leverage insights to drive improvements in patient engagement, adherence, and operational performance. Vendor Oversight: Partner with platforms owners and implementation partners to ensure timely, quality delivery of enhancements and systems stability. Change Management: Support user adoption through training, documentation, and continuous improvement initiatives. Compliance: Maintain strict adherence to all privacy, security, and regulatory requirements governing patient data and healthcare systems. Analytics & Business Analysis: Utilize business analyst skills to translate complex business needs into system requirements, reporting, and dashboards.**Qualifications** Bachelors degree required; advanced degree (MBA, MS, or equivalent) preferred. 10+ years of experience in CRM, Product Management, or Business Analysis roles within the pharmaceutical, biotech, or healthcare industry. Demonstrated experience implementing or managing Patient Engagement Platforms or other healthcare-focused CRM platforms. Proven ability to manage CRM product lifecyclefrom vision and strategy through delivery and optimization. Strong understanding of patient access, reimbursement, and support program processes. Exceptional communication, stakeholder management, and problem-solving skills. Experience with data analytics, reporting tools, and translating insights into business recommendations. Agile certification or experience working in an Agile/Scrum environment preferred. Business Analyst experience a strong plus.Madrigal offers a competitive Total Rewards strategy to attract and retain top talent and is inclusive of base pay, bonus, equity, and a generous benefits package. Full-time employees are eligible for base salary, bonus, equity, and a comprehensive benefits suite.Base salary is determined by several factors including the candidates qualifications, skills, education, experience, business needs, and market demands. As of the date of this posting, a good faith estimate of the current pay scale for this position, applicable to all candidates, is $172,000 - $210,000 per year. We comply with all applicable minimum wage laws.All full-time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization. Full-time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans. We also offer additional voluntary benefits like supplemental life insurance, legal services, and other offerings. In addition, we offer mental health benefits through our Employee Assistance Program for employees and their family. The company also provides other benefits in accordance with applicable federal, state, and local laws. We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance, please contact HR@madrigalpharma.com. Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law. Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established. Applications are being accepted on an ongoing basis and can be submitted through our site. *Please be aware that we have received reports of individuals misrepresenting themselves as Madrigal Pharmaceuticals Hiring Managers, seeking to engage with job candidates through fraudulent online advertisements or job posting sites. These unauthorized individuals are using Madrigals name and logo in an attempt to solicit up-front fees and obtain personal information from interested job candidates. Please know that Madrigal does not conduct interviews via text or in chat rooms; conduct interviews via Skype, RingCentral or solely via telephone; charge candidates an advance fee of any kind (e.g., fees for purchasing equipment); nor does it offer positions of employment without undergoing a thorough recruiting process.* *Please also note that any correspondence with regard to employment would come from an authorized madrigalpharma.com email address or from an email address from one of our trusted search firm partners. We are aware that incorrect/fraudulent email

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