Job Description

The consumer comes first within the hospitality industry and that is no exception at New Palm Innovations. Our AT&T Customer Service Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As an AT&T Customer Service Associate, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the AT&T Customer Service Associate’s hospitality will be the difference between their encounter being just average or an exceptional one.

Like the hospitality industry, the primary purpose of the AT&T Customer Service Associate is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As an AT&T Customer Service Associate, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

The responsibilities and tasks of the AT&T Customer Service Associate consist of:

• Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
• Serving as a liaison between clients and AT&T sales and support teams, ensuring seamless communication and collaboration to deliver exceptional service and support
• Keeping a record of customer interactions, processed sales orders, and service schedules
• Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
• Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
• Providing input to product development and marketing teams based on client feedback and market insights, helping to shape the future direction of AT&T’s offerings
• Managing a team of entry-level Customer Service Consultants

We want someone in the AT&T Customer Service Associate role whose qualifications include:

• Minimum of a high school diploma
• At least one year in customer service roles or hospitality positions such as retail or restaurant
• Ability to recognize, apply and explain your product or service knowledge
• Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
• Be an effective problem solver
• Outgoing personality with a passion for helping others
• Passion for increasing in-person hospitality skill set to build better relationships
• Excellent communications skills

As an entry-level position, no matter your skill set or experience in the hospitality field, we will train you to become confident in providing the highest level of customer service possible. If you have a passion for helping others, you will fit in with our company culture. We have created a collaborative environment that encourages all AT&T Customer Service Associates to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process.

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