Job Description

Fixed Operations Manager – Dent Wizard International, Miami, FL Overview Reporting to a District Manager/Market Manager, the Fixed Operations Manager is a front‑line sales and management position responsible for leading organic revenue growth and developing technicians at a limited number of worksites. Essential Duties & Responsibilities Leadership Acts as Team Leader and mentor to technicians. Maintains daily contact with technicians both in‑person and over‑the‑phone. Schedules technicians and distributes work‑load. Works with DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs. Hires new technicians and coordinates smooth transition through orientation. Ensures technicians receive appropriate technical support to maximize production. Shares methods, aids, and techniques to enhance technician performance. Identifies high‑potential technicians and schedules advanced and cross‑training opportunities. Communicates employee strengths and opportunities for improvement. Provides balanced “in‑the‑moment” feedback. Proactively addresses performance deficiencies and takes steps to correct. Writes development plans when necessary. Authors and conducts formal performance reviews annually. Operations Acts as the “Pivot‑point” between customers, technicians, and home office. Initiates new business relationships at auctions, rental agencies, and auto dealers. Builds on current customer relationships to effectively expand into new services. Educates client managers and service writers about reconditioning services such as PDR, partial bumper, and wheel restoration. Conducts weekly/monthly utilization review of client/department accounts. Checks the quality of reconditioned repairs to ensure company standards. Utilizes quality checks as aids to create additional revenue opportunities.Leads monthly technician meetings to share company direction. Administrative Oversees compliance with all facility regulatory standards and company policies. Ensures company supplies, tents, vehicles, and equipment are kept clean and orderly. Manages supply levels and inventories while controlling shop waste. Reinforces company expectations regarding professionalism (e.g., customer service, quality, dress code). Prepares operational updates and technician performance reports. Qualifications Experience coaching and managing team performance. Background managing multiple projects with various timelines and often conflicting priorities. Service orientation with ability to work across sales channels to create added value. Demonstrated presentation skills. Credible and persuasive communicator and active listener. Solid understanding of financial results and material costs. Proper judgment and common‑sense decision‑making when solving problems and creating solutions. Knowledge of pertinent local and federal environmental, health, and safety regulations. Compensation & Benefits Starting compensation: $65,000 – $70,000 per year. Benefits include paid time off, medical, dental, vision, and a 401(k) match (50% of the dollar, up to 7% of employee contribution). EEO Statement Dent Wizard is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability. For more information, please visit Dent Wizard. ADA Disclosure Any candidate who needs an accommodation to complete this application should contact Dent Wizard's Human Resources Department at recruiting@dentwizard.com. #J-18808-Ljbffr Dent Wizard International

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