Job Description

Join a Winning Team at Larry H. Miller Chevrolet If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company. Follow Larry H. Miller Dealerships on Facebook and LinkedIn to learn more about us and current open positions. We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan. Health Care Paid Time off Paid Holidays 401(k) Plan Disability Insurance Life Insurance Flexible Spending Account Employee Assistance Program Employee Discounts Wellness Program Larry H. Miller Dealerships’ Job Description Primary Responsibilities: The Collision Center Manager is expected to: Oversee, manage and direct all operations of the Collision Center Department to achieve maximum productivity while controlling costs and setting and obtaining profit objections. Seek ways to improve business operation efficiencies and customer service. Be a teacher to support the efforts of other employees to be successful. Reports to: General Manager and/or Collision Center Director Essential Job Functions: 1. Maximize Production, Customer Service, and Profitability. Achieve or exceed group standards such as service, gross profit, and applicable benchmarks, which result in profitability and customer service satisfaction. Effectively oversee automotive inspections and estimates to ensure accurate cost analysis. Develop productive relationships with insurance representatives, fleet, local businesses, and general customers to create and sustain volume for production. Effectively communicate with vendors, customers, and team members regarding Collision Center Department requirements and time commitments in order to ensure customer satisfaction. Communicate with appropriate personnel regarding any issue which may cause a delay. Oversee and manage the production and direction of the Collision Center Department. Budget, review and approve all controllable expense factors. Monitor all adjustments on body and paint estimates. Approve all requisitions for materials and supplies. Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements. Handle all complaints, settle disputes and resolve grievances and conflicts, or otherwise negotiate with employees, customers, and vendors within Larry H. Miller Dealership’s guidelines. Complete and maintain all Larry H. Miller Dealerships’ required training. Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive, confidential information. Maintain the ability to handle job stress and effective interaction with others in the workplace. Perform all other job duties as requested by management. 2. Develop Employees. Effectively recruit, hire, train and manage qualified team members. Ensure timely and effective management of dealership personnel to foster a progressive culture, which nurtures learning and the ability to succeed. Conform and educate employees on job expectations, all applicable and current company procedures, and policies, and federal, state, and local regulations affecting operations. Be the example of a team player through good attitude, professionalism, and employee recognition to maintain positive employee morale. Handle and resolve employee issues within Larry H. Miller Dealerships’ guidelines. Ensure employee development and performance reviews are occurring on a regular basis. Establish working hours, schedules, time off, and vacations. Maintain accurate job descriptions and communicate expectations with employees. Communicate and enforce dealership policies and procedures. 3. Operate with Integrity. Demand the highest ethical standards from self and others. Maintain composure within the workplace and outside the workplace when interacting or representing the Larry H. Miller Dealerships. Physical Demands: Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors. Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers and move about facilities. Required vision includes close vision, distance, peripheral, and the ability to adjust focus. Required to lift up to a minimum of 20lbs. Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives. While performing the duties of this job, the employee is exposed to weather conditions precedent at that time. Required to operate equipment and move vehicles in a safe manner at all times. Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week. Travel may be required. Minimum Qualifications: 1. Education, Experience, and Certification(s)/Training. High school diploma or the equivalent. 5+ years of progressive experience in collision center or automotive service. Maintain valid driver’s license and MVR record within company policy requirements. 2. Skills. Active Learning- Understanding the implications of new information for current and future problem-solving and decision-making. Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do. Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do. Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes and resolve grievances and conflicts, or otherwise negotiate with others. 3. Knowledge. Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable. Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required. English Language- Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work-related documents. Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. General Standards: To perform the job successfully, an individual should demonstrate the following competencies: Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events. Selective Attention- Concentrate on a task over a period of time without being distracted. Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems. Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things. Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job. Leadership- Ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees. Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations, as well as product pricing guidelines of all lenders, agencies, or business partners. Customer Service- Providing excellent customer service through the defined Larry H. Miller processes, which promote efficiencies, fairness, and cost-effectiveness. Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself professionally and courteously demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics. Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations. Planning/Organizing- Prioritizing and planning work activities and using time effectively. Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality. Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction, and soliciting feedback to improve performance. Time Management- The ability to integrate time management methods to provide a consistent and effective workflow that is cohesive for the department and team. Safety and Security- Observing safety and security procedures and using equipment and materials properly. Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties, and conditions of any revised job description. Qualifications Education Required Technical/other training Behaviors Required Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Innovative : Consistently introduces new ideas and demonstrates original thinking Leader : Inspires teammates to follow them About the company Our Group of car dealerships located in Arizona, California, Colorado, Idaho, New Mexico, Utah and Washington serve all your automotive needs. Find your next car in 3 easy steps. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr Larry H. Miller Dealerships

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