Job Description
Are you a people person with the ability to problem-solve?
Do you thrive in fast-paced environments and enjoy providing top-notch service to customers? Look no further than Thornton & Grooms – a company dedicated to empowering individuals like you to reach their full potential.
Why Join Thornton & Grooms?
Thornton & Grooms is more than a workplace; we are a dynamic community committed to unlocking your full potential. Join a culture that values continuous professional development, integrity, and collaboration. A place where core values are more than just words on a wall, but the principles we live by. We understand a healthy balance is essential to our employee’s well-being and success. This is why we offer comprehensive benefits and no on-call for our field professionals. Our people don’t just work here; they thrive here. Thornton & Grooms. Trusted & Guaranteed since 1937.
A T&G CSR
Fills the 3-day board by converting inbound customer calls into appointments for our field staff
Consistently hits a raw inbound booking rate
Have an average handle time of 3-6 minutes
Onboards at least one customer per day into our Home Care Club
Actively participates in ongoing training through T&G, meetings, and company events
Handles different communication methods with customers (ie. emails, chats, voicemails and live phone calls)
What does it take?
1+ years of customer service or post high school educational experience
A passion and drive to explain, present, and honestly provide options to customers
Ability to work the specific schedule they are assigned
Ability to come into the office for working hours
Successful completion of a 9-panel drug test and background check
What Benefits Can You Look Forward To?
Excellent medical, dental, vision, and life insurance coverage; optional HSA match up to $1,200 in 1st year
1:1 match on retirement savings (up to 4%), Quarterly Profit Sharing
Optional work from home one day a week after training
PTO, community service days, and additional Wellness PTO
Company Description
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