Job Description

Genesis10 is currently seeking a Customer Success Analyst with our client in their Chicago, IL location
This is a 12 month + contract remote position.


Summary:

• Our client is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers
  
  
• Our vision is to create economic opportunity for every member of the global workforce
  
  
• Every day our members use our products to make connections, discovering opportunities, build skills and gain insights
  
  
• We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed
  
  
• It inspires us to invest in our talent and support career growth
  
  
• Join us to challenge yourself with work that matters
  
  
• We trust each other to do our best work where it works best for us and our teams
  
  
• This role offers both hybrid and remote work options
  
  
• This means you can work from home and commute to a company office, depending on what's best for you and when it is important for your team to be together, or you can work remotely from most locations within the country listed for this role
  
  
• As a Customer Success Analyst, you will partner closely with the Global Clients Team to ensure our largest corporate customers realize the maximum value from their investment
  
  
• You will build and maintain strong professional relationships with our key global customers by supporting the Global Client Director (GCD) and Customer Success Manager (CSM) to coordinate operational tasks
  
  
• This is a highly collaborative role, which requires excellent organization, clear communication, and a passion for using data to drive successful partnerships
  
  

Responsibilities:

• Maintains a detailed knowledge of client's products and the impact they can have on our partners
  
  
• Manages the process for creating business reviews including consolidating format, proof reading and pulling and analyzing standard reports
  
  
• Completes ad-hoc report generation for customers using multiple systems to help customers understand impact of client partnership
  
  
• Works with Point Customer Success Analysts to craft compelling data storytelling narratives anchored on key talent and learning objectives
  
  
• Works within Dynamics to validate client contacts, update quarterly results and manage mail lists
  
  
• Works with manager to optimize internal systems and processes to ensure the larger team is able to do their work efficiently
  
  

Requirements:

• 2+yrs in a client-facing role and/or data analysis/reporting role
  
  
• 2+ years of experience with SQL or PrestoSQL
  
  
• 2+ years of experience with PowerBI
  
  
• 2+ years of experience with Excel
  
  
• Only candidates available and ready to work directly as Genesis10 employees will be considered for this position
  
  

Desired:

• Past work experience within a SaaS environment
  
  
• Experience working within Microsoft Dynamics
  
  
• Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
  
  
• Highly detail oriented and organized with ability to effectively prioritize and multi-task with a focus on customer engagement and retention
  
  
• Proficiency with MS365
  
  
• Proficiency with Generative AI efficiency tools
  
  
• High energy and positive 'can do' attitude
  
  
• Ability to work autonomously and be self-motivated
  
  
• Exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken
  
  

Suggested Skills:

• SQL
• Data Analysis
• Excel

Pay rate range: $35.36 - $50.86 hourly.



If you have the described qualifications and are interested in this exciting opportunity, please apply!


Ranked a Top Staffing Firm in the U.S
by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles
With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.



For contract roles, Genesis10 offers the benefits listed below
If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
  
  
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
  
  
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others
To learn more and to view all our available career opportunities, please visit us at our website

Genesis10 is an Equal Opportunity Employer
Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Job Tags

Hourly pay, Permanent employment, Contract work, Work experience placement, Remote job,

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