Job Description

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Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Freshworks is seeking a Director of Product PR with a proven track record in strategic communications, media relations, and technical thought leadership as tools for increasing company awareness. This role reports into the VP of Communications and will be responsible for elevating Freshworks’ perception in the Customer Experience and Employee Experience markets, including customer service, IT, and employee service management.

Passion for emerging technology and creative storytelling is key. You are comfortable translating sophisticated technologies and concepts into compelling stories for the media, and lead communications activities that advance broader business goals. You will partner closely with senior executives across the product, engineering, and marketing teams to define strategies and achieve results that set Freshworks apart. With a customer-first approach, you have the ability to tell stories that earn attention from the press. A deep understanding of generative AI and IT technologies and the related media landscape is a requirement.

Responsibilities:

• Drive Awareness Among CIOs and CCOs Through the Press. Lead the communications strategy for our suite of AI-powered service solutions that serve the needs of IT, CS, HR, and other business teams. Drive all aspects of always-on comms campaigns including Freshdesk, Freshservice, and other product announcements, partnerships, the use of owned data, proactive media strategies, customer stories, and more.
• Amplify Strategic ISV Partnerships. Partner with product and integration teams to identify key strategic partnerships and craft narratives that will land with the tech press. This includes AWS, Microsoft, Google, and integration applications in the Freshworks Marketplace.
• Create Unique Points of View in EX and CX . Develop messaging and a point of view on AI applied in EX and CX to land outstanding business, tech, and trade media in addition to speaking opportunities and social strategies for our CTO, CPO, and SVPs in Product and Engineering. You understand IT and CS market trends and how we should be tapping into them to drive relevance, as well as competitive threats and guidance on responses.
• Write Compelling Content. Write and edit a variety of content including product announcements, summaries for earnings scripts, executive bylines, keynotes, and customer-focused press releases. You ensure a consistent voice and compelling story come to life in everything you touch.

Qualifications:

• 10+ years of experience in PR and corporate communications, with a proven track record in top-tier business and tech media relations reaching CIOs.
• Prior experience in the B2B and enterprise technology space is strongly preferred, with an understanding of enterprise go-to-market motions and product development cycles, and where communications fit in.
• An adaptable and proactive mindset with the ability to deliver results under high pressure, often ambiguous circumstances, and thrive with minimal direction.
• Highly organized and able to manage multiple projects simultaneously.
• Excellent written and verbal communication skills when it comes to technical concepts.
• Consistent track record in building relationships and collaborating with press, executives, partners, and other team members.
• Strong analytical skills and the ability to derive insights from data.

Additional Information:

The annual base salary range for this position is $197,800 - 280,000 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability, and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion, and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

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