Job Description

Position Summary:

The Dispatcher coordinates and communicates with drivers to schedule and direct operations, ensuring timely responses or filings, research request, deliveries, etc.

Job Duties:

• Handling incoming and outgoing calls to address client questions and issues
• Relaying information such as work orders or other messages to and from field staff and/or clients.
• Using telephones, two-way radios, or text messages to contact staff.
• Speaking with supervisors or clients to resolve problems, requests for services.
• Dispatch will manage & maintain appropriate staffing for all shifts, ensure compliance with all company policies, and ensure all trip routing and scheduling activities are completed in a timely manner.
• Preparing daily workload schedules for field team and process department.
• Preparing work orders for or receiving work orders from clients
• Being in charge of communications within company assigned areas.
• Keeping and organizing work requests, client requests, completed work requests, and other information.
• Keeping detailed logs
• Ability to maintain high level of confidentiality

Job Qualifications:

• High School graduate or GED equivalent.
• 2-3 years of previous experience as an Office Team Lead or similar role.
• Attention to detail and problem-solving skills.
• Strong written and verbal communication.
• Ability to maintain a consistent teamwork mentality.
• Strong organizational and multitasking skills to provide effective support to a large number of clients accounts.
• Computer skills, including word processors and spreadsheet software.

Schedule/Location:

• In Office - Phoenix, AZ
• Schedule - Monday-Friday 8:00am-5:00pm

About First Legal:

We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.


First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.

Job Tags

Work at office, Monday to Friday, All shifts,

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