Job Description

Program Overview

Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30+ US Embassy/Consulates international sites across 30 different countries where TSA is present

About The Role

Peraton is seeking a EMOC Shift Manager to join our team of qualified, diverse individuals. The ideal candidate will support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer.  This individual will provide leadership and technical expertise to support a 24x7 operations of engineers, Incident Management, Event Management, Request Fulfillment, ITSM Queue Management, Bridge Management actions for hybrid government infrastructure. 

This position requires 12 hour shifts including weekends and holidays.

Day to Day Work Responsibilities:

• Enable world-wide customers the ability to access and operate mission-critical applications in support of mission requirements.
• Monitor, manage and triage IT infrastructure systems to ensure operation, reporting of anomalies, call-out of engineering staff in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment.
• Provide leadership written and verbal reporting to support operations.
• Maintain knowledge and communicate status of the customer environments including providing reporting and updates as needed.
• Support training and development of more junior staff on ITSM and customer IT environment specific technologies and processes.
• Enable world-wide customers the ability to access and operate mission-critical applications in support of mission requirements.

Qualifications

Basic Qualifications:

• Bachelor’s degree and 2 years’ experience or Master’s degree and 0 years’ experience or an Associates degree and 4 years of experience or HS diploma/equivalent and 6 years experience.
• U.S. Citizenship and must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
• Experience with Service Now.
• Experience and ability to triage infrastructure and application incidents and events for effective resolution.
• Experience preparing documentation and briefings for leadership in a concise and effective manner.
• Experience with monitoring and management tools such as Solarwinds, MS SCOM.
• Experience with enterprise/datacenter Service Desk Operations including use of a service management tool.
• Strong writing and communication skills.
• Must be able to work 12 hour shifts including weekends and holidays.

Preferred Qualifications:

• Active Directory and server management and monitoring.
• Server administration: Microsoft Windows Server, Red Hat Linux (RHEL), SharePoint.
• Monitoring and management tools such as Solarwinds, MS SCOM.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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