Job Description

ONLY CONSIDERING CANDIDATES WITH 1 YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO HANSCOM AIR FORCE BASE, MA 01731

“Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.”

About the Company:

GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement.

Disclaimer: This position is contingent upon contract award

Job Title: Front Desk/Data Entry Specialist

Agency: Department of the Air Force – 66th Force Support Squadron (66 FSS/FSH)

Location: Onsite – Hanscom Air Force Base, Bedford MA 01731

Rate: $20/hr - $26/hr

Position Overview:

The Front Desk/Data Entry Specialist will support the Military & Family Readiness Center (M&FRC) at Hanscom AFB by delivering high-quality customer service and administrative support. This position involves front desk reception, scheduling, data entry, and maintaining databases such as AFFIRST and the DoD Transition Assistance Program (TAP) systems. Candidates should be proficient in Microsoft Office Suite, web-based platforms, and have at least 1 year of customer service experience, ideally in a military or government environment.

Responsibilities:

• Answer phone calls and greet visitors, determine their needs, and direct them to the appropriate staff member.
• Schedule clients for M&FRC classes and provide clear guidance on routine processes.
• Enter data into AFFIRST and TAP systems, including scheduling classes and sending reminder emails.
• Keep the front desk area neat by organizing chairs, materials, and reporting any broken equipment.
• Ensure all clients sign in and generate monthly usage reports.
• Adhere to designated work hours (Monday–Friday, 8 AM–4 PM), excluding federal holidays.
• If telework is implemented, perform all responsibilities remotely (except tasks requiring physical presence).

Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Windows).
• At least 1 year of professional customer service experience.
• Familiarity with military protocol and working with diverse populations.
• Strong verbal and written communication skills.
• Business casual dress code required during duty hours.
• Must be able to obtain and maintain a Common Access Card (CAC) and pass a security background check.

Required Documents:

• Resume
• At least three professional references (no personal references)

GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits.

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