Job Description

Job Description

Job Description

We are seeking an Hotel General Manager for our Home2 Suites by Hilton Charlotte-Northlake . The General Manager is responsible for leading the hotel team and providing exceptional hospitality to hotel guests in a clean, safe, and properly maintained hotel. In addition to guest satisfaction, this role is responsible for all aspects of the employee experience and ensuring employee satisfaction. This position reports directly to the Director of Operations.

• Responsible for management of all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing other management roles, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Tour and inspect the property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
• Monitor and develop team member performance, providing supervision and professional development, scheduling, conducting coaching and evaluations, delivering recognition and rewards
• Recruit, interview, and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service, and financial measurements
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
• Complete all required reporting, and other tasks assigned by Management Group
• Attend mandatory hotel training as required by Management Group

• At least one year of hotel general manager experience
• Proven success in building and maintaining a strong service culture

The hotel is proud to offer a comprehensive benefits package for full-time employees, and discounted travel opportunities for both part and full time employees as part of its mission to create positive employee experiences. If you want to work for a company that prides itself on its dedicated and supportive team, as well as its commitment to quality guest services, this may be the perfect opportunity for you.

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