Job Description

Job Description

Job Description

Alliance HCM is currently hiring for a full-time HR Specialist - Customer Service Associate to provide clients with amazing customer support in the The Woodlands, TX area. This human resources position earns a competitive wage .

In addition to competitive pay and our fun-loving culture , we offer our HR Specialists - Customer Service Associates the following benefits:

• 100% paid for medical, dental, and vision
• Long-term disability
• Life insurance
• 401(k) with company match
• Profit sharing
• Rewards and recognition program
• Professional development
• Team building activities

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application . We hope to meet about this payroll position with you soon!

DAY-TO-DAY

This full-time human resources position typically works the day shift with some scheduling flexibility depending on the workload.

As an HR Specialist - Customer Service Associate, you're responsible for assisting clients with specialized reporting and data management as well as escalating client issues regarding our services. You manage client requests through our case ticketing system and communicate with management about meeting or changing deadlines. To provide timely and accurate solutions, you promptly troubleshoot client questions and engage with other team members as needed to ensure all client case tickets are resolved.

Additionally, you verify the accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team. Using your exceptional customer service skills, you maintain constant communication with clients over the phone and through email to ensure they're satisfied with our services. You enjoy having a job that uses your vast human resources expertise to keep our company going strong!

ABOUT ALLIANCE HCM

Alliance aims to be the largest independent human capital management (HCM) company in the United States by providing the most advanced technology to customers through our proprietary, single database, cloud-based software. We help small- to medium-sized businesses manage their payroll, HR, benefits, onboarding, off-boarding, and everything in between. As the second largest privately held payroll company in the U.S., our goal is to constantly innovate and create best-in-class HCM solutions.

At Alliance, our employees enjoy more than rewarding work and competitive compensation . By joining us, you become part of a team that supports and celebrates your success . We encourage everyone to push the boundaries of what's possible and test new ideas. As part of our team, you'll go as far as you want and have fun doing it .

OUR IDEAL HR SPECIALIST - CUSTOMER SERVICE ASSOCIATE

• Career-minded - looking for more than a job and has the desire to grow in the technology-software industry
• Hardworking - gives 100% while on the job
• Personable - has a positive, friendly disposition towards clients and coworkers
• Motivating - inspires human resources team members to be the best they can be
• Detail-Oriented – highly organized while excelling at data keeping and payroll software

If this sounds like you, keep reading!

REQUIREMENTS FOR AN HR SPECIALIST - CUSTOMER SERVICE ASSOCIATE

• Knowledge of benefits, payroll, human resources, timekeeping, general ledger, SQL, or report writing
• Proficiency with Microsoft Office products, including Excel and Word
• Strong focus on customer satisfaction

A college degree in human resources, technology, or a related field is preferred, but multiple factors will be taken into consideration. We are looking for a stand-out communicator with excellent attention to detail. This team player should be friendly and always strive for more. If you meet the above requirements, we need you at our software company. Apply today to join our team as an HR Specialist - Customer Service Associate!

Location: 77381

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