Job Description

High-Level Job Description :

We seek a strategic and people-focused HR Manager to lead and manage all aspects of our human resources function. This role will be instrumental in fostering a positive, inclusive, and high-performing culture as we continue to grow. The HR Manager will oversee the full employee lifecycle, which includes recruiting, onboarding, benefits administration, employee engagement, performance management, and compliance. This person will report directly to the CEO and work closely with leadership to support and develop our most valuable asset—our people.

Detailed Job Description/Responsibilities:

Recruitment & Onboarding

• Administer the entire talent acquisition process, which includes job postings, sourcing, interviewing, and offer negotiations.
• Manage a streamlined and engaging onboarding process to ensure new hires feel welcomed, informed, and set up for success.
• Work with external recruiting firms to support hiring needs, including selecting partners and negotiating contracts as approved by leadership.

HR Operations & Compliance

• Manage and continuously improve HR policies, procedures, and the employee handbook.
• Track and manage PTO, leaves of absence, and attendance-related policies.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Maintain updated employee records.

Employee Relations

• Serve as a trusted resource for employees to address questions, resolve issues, and mediate conflicts.
• Guide and support managers in handling employee relations, performance issues, and professional development.
• Handle employee investigations, discipline, and terminations.
• Support leadership with organizational planning, role clarity, and team structure.
• Develop employee training and development programs.
• Champion a positive, values-driven workplace culture that supports team engagement, belonging, and performance.

HR Strategy & Reporting

• Identify opportunities to improve HR systems and tools.
• Provide regular reporting and insights on HR metrics (headcount, turnover, engagement, etc.).
• Stay updated on HR best practices and trends to evolve the people strategy continuously.

*Special Note:   Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The criteria below represent the required knowledge, skill, experience, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Qualifications include but are not limited to:

Required Competencies/Skills :

• 5+ years of progressive HR experience; at least 2 years in a standalone or HR leadership role.
• Strong working knowledge of a broad range of HR laws and best practices.
• Experience in a fast-paced, creative, or growth-oriented environment is preferred.
• Exceptional interpersonal, communication, analytical, and problem-solving skills.
• Highly organized, proactive, and able to manage multiple priorities.
• Experience with HRIS tools, applicant tracking systems, and benefits platforms.
• Excellent command of English grammar and spelling
• Work well under pressure
• Ability to think ahead independently and challenge oneself to learn and grow
• Must lead by example and foster a supportive environment for the agency
• Proficient in the use of MS Office Suite, Apple Keynote
• Handle and safeguard confidential and proprietary information with great sensitivity
• Able and willing to work during non-business hours as needed or required to fulfill job requirements
• Must be based in Nashville, TN

Education Required :

Minimum of a Bachelor's degree in Human Resources, Business Administration, or related field (HR certification is a plus).

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