IT Service Desk Engineer Tier 1.5 (MSP) Job at Bowman Williams, Los Angeles, CA

OEkxdGFtRG5Kb2JIaWJwdnBVdXI3ZkFTc0E9PQ==
  • Bowman Williams
  • Los Angeles, CA

Job Description

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

Direct message the job poster from Bowman Williams

Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

We are a growing MSP looking for a Tier 1.5 IT Support Engineer with at least two years of MSP experience. This role is ideal for someone ready to take the next step beyond entry-level help desk work, handling both routine and moderately complex technical issues across desktops, servers, cloud services, and networks. Youll primarily work remotely but will occasionally visit client sites for installations, escalated issues, or networking support.

What Youll Do:

  • Provide remote support using RMM and ticketing systems
  • Troubleshoot Windows, Mac, Microsoft 365, VPNs, printers, and basic networks
  • Perform on-site hardware installs, escalations, and network support
  • Communicate solutions clearly to clients
  • Monitor alerts, system events, and service queues to meet SLAs
  • Document work in the ticketing system
  • Collaborate with Tier 1 and Tier 3 engineers
  • Maintain client system records and access credentials
  • Assist with user onboarding, offboarding, and account management

What You Bring:

  • 2+ years MSP support or help desk experience
  • Strong knowledge of Windows, MacOS, Microsoft 365, Active Directory, DNS/DHCP, and remote tools
  • Familiarity with ticketing (ConnectWise, Autotask) and RMM (Automate, NinjaOne, Kaseya, N-able)
  • Solid troubleshooting across desktops, networks, and cloud services
  • Clear communication and strong customer service skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Valid drivers license and reliable transportation for occasional visits
  • Ability to lift/move computer equipment as needed

Bonus Points:

  • CompTIA A+, Network+, or Microsoft certifications
  • Experience with firewalls and basic networking
  • Exposure to virtualization (Hyper-V, VMware) and backup systems
  • Familiarity with MDM tools like Intune
  • 401K
  • PTO
  • And more
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

#J-18808-Ljbffr

Job Tags

Full time, Remote work,

Similar Jobs

PrismHR

Assistant Project Manager Job at PrismHR

 ...Job Description Assistant Project Manager (PPG) - Chicago, IL About Us This organization has over 115 years of experience in the construction industry. You've driven on highways they paved, traveled through airports they modernized, commuted through rail stations... 

Wakefern Food Corp.

Media Category Manager Job at Wakefern Food Corp.

 ...closely with CPGs and internal cross functional marketing counterparts on data engagement opportunities. Essential Functions Manage all aspects of first party data monetization and activation Act as the primary liaison and relationship owner with our 3rd party... 

Saint Luke's Hospital of Kansas City

Paramedic - PRN Job at Saint Luke's Hospital of Kansas City

Job Description Are you looking to join an organization that truly puts the "team" in TEAMWORK? You have found it with this group! Hedrick Medical Center is seeking a PRN Paramedic to join them. Is it you? ~10a-10p as needed ~ MO Paramedic Certification required...

USASJB

Work at home Data Entry Clerk - Part Time Job at USASJB

 ...Work At Home Data Entry Clerk - Part Time We are looking for people who are motivated to participate in paid research across the country and...  ...comes to paid research: you can either take part in person or online. This is a great way for you to make extra income at home... 

Tap Growth ai

Medical Scribe/ Clinical Scribe/ Medical Documentation Specialist Job at Tap Growth ai

&##127775; We're Hiring: Medical Scribe! &##127775; We are seeking a detail-oriented and efficient Medical Scribe to support healthcare providers by documenting patient encounters in real-time. The ideal candidate will have strong medical terminology knowledge, excellent...