Job Description

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Our client has a brand new opportunity for a qualified Level 2 Support Technician to join their team onsite in Chicago, IL and be responsible for interacting and providing hardware upgrades, new technology, and phone support. Critical skills include a focus on being helpful, relatable, and pleasant while deploying hardware or answering questions on new technology. The ideal candidate must be reliable and be available for hours between 7:00 AM and 4:00 PM.

 
Duties and Responsibilities:

• Building and deploying Windows computers for new and current staff
• Assisting and troubleshooting end-user technical issues as they arise
• Managing hardware retrieval from client staff that are off-boarded
• Documenting all activity and interactions in the ticketing system – ServiceNow
• Providing application support

 
Skills and Qualifications:

• Minimum 2 to 5+ years of related work experience in PC deskside support, an AA degree, or technical training / equivalent combination of education and experience
• A+ Certification is a plus
• Experience with Microsoft O365, All Office Products, InTune, Oracle, Java, Citrix, Internet browsers, and emailing clients
• Experience with Active Directory account creation, deletion, and reset
• Proactive, consultative approach to solving issues
• Customizes the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual
• Relatable and responsible when interacting with any customer onsite or remote
• Has the ability to work as both an individual contributor and as part of a team
• Enthusiastic about technology and is willing to learn new platforms
• Solid experience and understanding of IT services and products
• Imaging / Support experience required

 

 

 
Full COVID-19 vaccination may be required.

 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit  .

Job Tags

Holiday work, For contractors, Work experience placement, Remote job, H1b,

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