Job Description
As a Front Desk Administrative Specialisdt II be a
dept at working as a member of a team and be a
strong problem solver , comfortable making decisions within the scope of the role.
Specific skills and qualifications include:
- Administrative Experience: A minimum of 2 years in an administrative role is required.
- Technical/Clerical Skills:
- Proficiency in Microsoft Office 365 .
- Ability to create, update, and maintain medical records/charts according to policy.
- Skill in data entry into medical charts, TREATS, and other systems (which may include complex text and numbers).
- Ability to collect, organize, and file paperwork and charts .
- Assisting with medical records purge, archiving , and conversion/implementation of EHR .
- Experience with indexing and scanning documents into EPIC .
- Utilizing Windows-based and other software to register clients, determine medical coverage/eligibility, schedule appointments , and generate client encounter and billing reports .
- Processing civil surgeon requests .
- Monitoring EDN notifications , printing forms, and tracking data.
- Performing weekly chart audits in InfoLinx.
- Opening, sorting, reviewing, and distributing program mail and correspondence .
- Tracking and monitoring patient x-rays .
- Coordinating pharmacy requests and patient medication collection.
- Customer Service Skills:
- Responding to inquiries from clients and providers regarding public health services.
- Providing clinic and program information that requires limited interpretation of established policies and procedures.
- Greeting, screening, and triaging clients in person and on the telephone through established clinic systems.
- Monitoring client flow in the patient waiting area , which may involve dealing with sensitive or potentially volatile situations.
- Assisting clients with complaints and following up on concerns.
- Informing patients of their rights and responsibilities .
- Assisting clients with completing patient registration and consent forms .
- Ascertaining client's referral needs (like medical care and insurance coverage) and assisting with related paperwork.
- Understanding, determining, and explaining client's complex insurance coverage and billing/payment policies and procedures.
- Proficiency in customer service internal and external, including providing clear, timely, and helpful responses to information requests in person, by phone, and in writing.
- Scheduling and Coordination Skills:
- Scheduling and processing a high volume of daily client appointments , determining appointment type with providers.
- Monitoring and adjusting client and provider schedules .
- Making appointment reminder calls .
- Scheduling transportation (Hopelink, private taxi) and interpreters for clinic appointments.
- Assisting patients in navigating the hospital .
- Participating in team and program meetings and helping to implement clinic flow adjustments, program changes, and methods to improve efficiency.
- Organizational and Time Management Skills:
- Proficient in planning and organizing a large volume of administrative tasks .
- Ability to establish work priorities .
- Able to manage time and multiple priorities effectively .
- Skilled at flexing activities with business needs while managing time and completing projects within designated timeframes and deadlines.
- Adaptability and Problem-Solving:
- Able to be adaptable to rapid change .
- Comfortable making decisions within the scope of the role .
- Able to work effectively under tight timelines and with high profile projects.
- A strong problem solver .
- Physical Requirement: Able to lift up to 25lbs .
Additionally, the position is part of a clerical team, so the ability to be
cross-trained to fill in for other clerical positions and potentially
train other staff on the duties performed is also important.
Duration: 2.5 months till 8/31/2025
Pay rate: $26.09
Location: Downtown Seattle Triplenet Technologies, Inc.
Job Tags
Work at office, Flexible hours,