Job Description
Medical Office Manager – Patient Growth & Patient Experience
Location: Manhattan, NYC
Practice: Gotham Footcare
About UsGotham Footcare is one of New York City’s leading podiatry practices, with offices in Midtown and Downtown. We are committed to delivering exceptional patient care in a modern, professional, and welcoming environment. We are seeking a Medical Office Manager who will play a central role in driving appointment growth, ensuring patient satisfaction, and leading our front-office team to excellence .
Role OverviewThe Medical Office Manager will be responsible for overseeing all aspects of patient-facing operations and ensuring that Gotham Footcare meets its appointment growth and service quality goals . This includes managing staff schedules, resolving patient concerns, handling supply ordering, and ensuring operational efficiency.
Equally important, this role requires direct responsibility for patient acquisition and retention , including overseeing patient coordinators, responding to online inquiries, managing call-backs, and driving local outreach and review generation efforts.
Key Responsibilities Appointment Growth & Patient AcquisitionOwn and deliver on monthly appointment growth targets for Midtown and Downtown.
Lead initiatives to increase patient bookings through referrals, partnerships, and online reputation management.
Handle patient complaints and concerns promptly and professionally, ensuring high satisfaction.
Supervise staff scheduling to maintain adequate coverage and efficiency.
Manage supply ordering and inventory control for both offices.
Monitor patient feedback and Google reviews, implementing improvements where needed.
Directly manage Patient Coordinators at Midtown and Downtown, holding them accountable for appointment and review targets.
Conduct weekly check-ins with coordinators to review performance and provide guidance.
Run monthly staff meetings, presenting appointment results, variances, and corrective action plans to leadership.
Bachelor’s degree (Master’s preferred in Healthcare Administration or related field).
3+ years of medical office management experience, ideally in a multi-provider or specialty practice.
Strong leadership skills with a proven record of driving measurable growth and patient satisfaction .
Skilled at managing staff schedules, handling patient complaints, and improving operational efficiency.
Highly organized, data-driven, and proactive communicator.
Base Salary:
Bachelor’s: $70,000 – $80,000/year
Master’s or advanced experience: $80,000 – $90,000/year
Performance Bonus (up to $12,000/year):
Estimated Total Compensation: $82,000 – $102,000+, depending on qualifications and performance.
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