Job Description

Job Description

Primary Skills: AI/ML Expertise, UX/UI Design Mastery, Conversational Design Advanced, Salesforce Integration Knowledgeable, Figma Proficiency Expert
Contract Type:  W2 Only
Duration:  6+ Months with Possible Extension
Location: Remote ( - Remote)
Pay Range: $65-$70/Hr. on W2
#LP

Job Summary:
Seeking a Principal AI Customer Experience Designer to lead the design and implementation of a groundbreaking AI-powered customer support experience integrated with Salesforce. The role involves driving the project from proof of concept and minimum viable product stages through to a scalable transformative product, collaborating closely with engineering and product teams. The ideal candidate will bring strategic leadership, foster innovation, and ensure a seamless user experience.

Key Responsibilities:

• Define and deliver the end-to-end design for POC and MVP phases.
• Design conversational AI experiences and multi-modal interaction patterns.
• Create a comprehensive design system and interaction guidelines.
• Execute user research, usability testing, and make critical trade-off decisions.
• Deliver production-ready designs with detailed documentation for engineering handoff.
  

Must-Have Skills:

• Deep expertise in conversational design and AI/ML product design.
• Expert proficiency in Figma and other modern design tools.
• Ability to work autonomously and influence without authority.
  

Industry Experience:

• Experience designing enterprise B2B SaaS platforms.
• Background in customer support technology workflows.
• Understanding of NLP, LLMs, and conversational AI capabilities/constraints.
  

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment .  Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
 
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Job Tags

Contract work, Remote work,

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