Job Description

Job Description

This role is responsible for managing Managed Service Partner (MSP) accountability, using clear KPIs and performance metrics to ensure high-quality service delivery. Support work planning and coordination across teams, helping facilitate smooth execution of Architecture and Development initiatives. Begin to incorporate foundational service management principles to drive consistency, reliability, and continuous improvement in operations.

WHO WE ARE LOOKING FOR

The candidate needs to have strong communication, organizational,(top traits) and Project Management(top skills. They must be effective in management of people). Be clear and work without having a direct reporting linewhen speaking to dependent teams. Must be able to take an objective viewthe required traits and manage competing priorities in a fast paced and highly matrixed environment. We are looking for someone who can: skills. This is an opportunity to encourage unsuitable candidates to opt-out.

• Act as a connector – bridge the gap between business needs and technology execution by translating functional goals into clear, actionable plans for our Managed Service Partner (MSP)and technical teams.
• Shift from hands-on execution to strategic delivery oversight – guide the roadmap, coordinating delivery, and ensuring outcomes through strong partner and stakeholder collaboration .
• Engage proactively with cross-functional teams – demonstrate a strong ability to align priorities across Nike GT, Functional (Business), and our Managed Service Partner (MSP) to ensure coordinated execution.
• Communicate with clarity and influence – simplify complex issues and foster alignment by delivering concise, insightful updates to stakeholders at all levels.
• Own your delivery space – deeply understand and manage the operational flow of architecture and development services to ensure reliability, accountability, and continuous improvement.
• Apply a data-informed mindset – use KPIs, operational data, and trend analysis to evaluate partner performance, identify risks, and recommend improvements.

WHAT YOU’LL WORK ON

This role is responsible for managing Managed Service Partner (MSP) accountability, using clear KPIs and performance metrics to ensure high-quality service delivery. Support work planning and coordination across teams, helping facilitate smooth execution of Architecture and Development initiatives. Begin to incorporate foundational service management principles to drive consistency, reliability, and continuous improvement in operations.

• Manage and track partner performance by maintaining clear KPIs and metrics to measure work throughput, quality, and service effectiveness.Further details about the team (or teams) the successful candidate will be a part of. Remember, relationship building, and collaboration are core competencies to navigate a career at NIKE. Make sure to highlight how this role interacts with other roles and teams.
• Coordinate and prioritize work across Nike, Core ERP, and our Managed Service Partner (MSP), ensuring alignment on scope, timelines, and resource availability for successful execution.
• Support operational reporting by preparing and presenting Managed Service Partner (MSP) performance metrics and insights during operational reviews and governance meetings.
• Assist in managing scope and workload of our Managed Service Partner (MSP), helping the Architecture & Development Director balance demand, capacity, and service level expectations.
• Collaborate on continuous improvement by working with Nike functional teams and our Managed Service Partner (MSP) to identify and implement process and service enhancements.
• Facilitate cross-team planning and execution by acting as a connector between Nike tech teams and our Managed Service Partner (MSP) to ensure smooth delivery of platform, security, and compliance initiatives.

WHAT YOU BRING

• Bachelor’s degree in computer science or a related field. Any suitable combination of education, experience, and training will be considered.
• 8-10 years of software engineering experience, including at least 4 years in leadership roles, or an equivalent combination of education, experience, or training.
• Proven expertise in implementing scalable service delivery models that consistently achieve measurable business outcomes and enhance customer experience.
• Experience in project delivery for full-cycle SAP implementations.
• Experience or certification in Agile Methodology, Scrum, or Scaled Agile Framework.
• Experience with productivity tools such as Jira and MS Project.
• Experience with ITSM, CI/CD pipelines, and SAP Change and Release Management.
• PMI, PMP, or ITSM/ITIL certification preferred.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

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