Job Description
Job Title: Salesforce Business Analyst
Florham Park, NJ
Job Overview:
We are seeking a skilled Salesforce Business Analyst to join our dynamic team. The Salesforce Business Analyst will play a pivotal role in bridging the gap between business needs and technical solutions within our Salesforce ecosystem. This role involves collaborating with various stakeholders to gather requirements, analyze business processes, and design effective Salesforce solutions that enhance efficiency and drive growth.
Key Responsibilities:
- Collaborate with business stakeholders to gather and document functional requirements for Salesforce projects and initiatives.
- Analyze and assess current business processes to identify opportunities for process improvement and automation using Salesforce capabilities.
- Translate business requirements into comprehensive technical specifications, user stories, and use cases.
- Work closely with development teams to ensure accurate implementation of business requirements and functional specifications.
- Participate in the design and configuration of Salesforce applications, including custom objects, workflows, process builder, and other related components.
- Conduct thorough testing of Salesforce solutions to ensure they meet business requirements and function seamlessly.
- Provide end-user training and support to ensure effective adoption of Salesforce applications and tools.
- Collaborate with cross-functional teams to ensure successful integration of Salesforce with other systems and applications.
- Stay current with Salesforce best practices, updates, and new features to recommend and implement enhancements.
- Assist in data analysis and reporting, creating meaningful insights for business stakeholders.
- Contribute to ongoing system enhancements and maintenance activities.
Qualifications:
- Bachelor's degree in Business, Computer Science, or related field.
- Proven experience as a Business Analyst working on Salesforce projects.
- Solid understanding of Salesforce functionality and capabilities.
- Proficiency in creating clear and concise technical documentation, including user stories and functional specifications.
- Strong analytical skills with the ability to translate complex business processes into efficient Salesforce solutions.
- Experience with Salesforce configuration, workflows, process builder, and data management.
- Excellent communication skills to facilitate effective collaboration with both technical and non-technical stakeholders.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Advanced Administrator) is a plus.
- Knowledge of agile methodologies and project management concepts is desirable.
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