Job Description

General Description

At JCPenney Salon, we strive to unlock the potential of America’s top salon professionals, creating an unparalleled experience for our clients today, tomorrow and for life. Each and every day, we exude passion, integrity, teamwork, leadership, pride and respect!

Come be a part of a team that is changing the face of the salon industry. We are looking for professionals who want to join us as a force of change—individuals who will strive to know their clients and their expectations better than ever before, and are driven to respond in a timely fashion by listening and interacting.

The  Salon Receptionist  supports the salon team by providing a superior client experience through offering additional styling services and product benefits to become salon destination of choice!

What We Look For

• Educate Customers – You know it all. Customers appreciate your expertise and understanding of retail product benefits and the value of each hair service. You love finding the perfect solution to ensure customer maintains their desired look and feel beautiful.
• Drives conversion and sales – You like to compliment people and turn retail customers into JCPenney Salon clients by offering the great value and service provider technical skills. Your efforts facilitate the growth of the salon!
• Assisting Customers – You seek out customers and do whatever you can to make their experience unforgettable!  You listen, you help, you educate, and you make them want to come back by offering solutions to their hair concerns through salon services and the benefits of retail product.
• Partners with Salon associates – You’ve got some best friends in the store. You like them so much you work closely with them every day. You partner and collaborate with the salon associates by offering additional salon services, such as deep conditioning, glossing, color, to the service provider’s clients.

Qualifications

• Passion for Salon – You love product and salon services. You genuinely love understanding the client’s benefits from products and a variety of salon services. You love being on your feet, you have attention to detail on customer needs, and thrive on making people HAPPY!
• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

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