Job Description

Job Description

Job Description

Description:

Norfolk Kitchen & Bath is a family-owned business who has been a leader in kitchen design for over 30 years. We take pride in the ability to offer beautiful kitchens and bath designs and provide exceptional service to our clients. We are excited to offer the opportunity to join our Braintree showroom team as a Showroom Sales Coordinator.

This is a great opportunity for someone who has been in an office manager or front desk administrative role where the work environment was fast-paced. The Showroom Sales Coordinator position is customer-facing and you will must be very organized and able to juggle multiple tasks. This role will be the quarterback for the showroom and work closely with the sales manager on operational and customer needs.

If you enjoy working in a beautiful location and spend your free time watching HGTV and scrolling through Pinterest for interior design ideas, we may be the "home" for you. The Showroom Coordinator is key to keeping the day-to-day running smoothly by assisting customers, and designers and managing the flow of work. Providing exceptional customer service is one of our core values at Norfolk and the Coordinator will be on the front line. Delivering an excellent first impression by maintaining a friendly and service-oriented demeanor is key to building trust with our customers. This role will be a key part of our sales process.

Here are some details of what you will be doing in the role,

• Greet all showroom visitors promptly and professionally; assess their needs and route them to the appropriate Sales Designer.
• Answer phone calls and emails, providing information about the showroom process, products, and scheduling consultations via HubSpot.
• Enter all customer contact information into HubSpot accurately and maintain updated records.
• Gather necessary customer details (project scope, timeline, preferences) and book appointments with customers and Sales Designers.
• Assist Sales Designers with administrative tasks, including appointment scheduling, order entry, presentation packages and payment processing in the sales system (e.g., BisTrack).
• Follow up on open quotes or small sales (e.g., vanities, hardware, countertops) as requested.
• Monitor and communicate vendor order updates to Sales Designers when necessary.
• Maintain showroom cleanliness and organization, ensuring displays, samples, and literature are up-to-date and in good condition.
• Manage office supplies, coffee station, and technology needs; submit IT support tickets when needed.
• Support promotional efforts by coordinating signage and literature with the Marketing Department.
• Act as a liaison between Sales Designers, Marketing, and other internal teams to support seamless operations.
• Direct post-sale service and replacement inquiries to the appropriate department.
• Identify and communicate operational issues to the Regional Sales Manager.
• Stay familiar with showroom products, services, and procedures to provide knowledgeable support.

Want to know more? Candidate would have:

• Self starter and motivated to learn and grow
• 3-5 years of experience in customer service, administrative support, or a related field.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint)
• Experience using HubSpot or similar CRM tools.
• Clear and professional verbal and written communication skills.
• High level of professionalism and a proactive, service-oriented attitude.
• Experience in the kitchen and bath industry is a plus.

Physical Requirements

• Able to work every Saturday. You would be scheduled off on Sundays and one other day during the week. (fixed schedule)
• Able to work on PC screens for data entry
• Able to walk, bend, stand ad needed to work with customers through our showroom
• Professional, friendly demeanor & appearance

PM19

Compensation details: 43500-55000 Yearly Salary

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