Job Description

Job Title: Technical Writer

Reports to: Head of Delivery & Implementation

FLSA Status: Exempt

Job Summary

We are seeking a detail-oriented Technical Writer to join our Operations team. The primary responsibility of this role will be to create clear, concise, and accurate support documentation that empowers our users and internal support teams to effectively utilize and troubleshoot our software solutions. The ideal candidate will have an understanding of IT concepts and the ability to translate technical information into easily understandable content.

Essential Duties and Responsibilities

Develop, write, and edit a wide range of technical documentation, including but not limited to:

• User manuals and guides for IT systems and applications.
• Knowledge base articles and FAQs for common issues.
• Troubleshooting guides for IT support staff and end-users.
• Installation and configuration guides.
• System administration guides.
• Assisting with release notes and update summaries.
• Collaborate closely with IT engineers, developers, product managers, and support teams to gather information and ensure documentation accuracy and completeness.
• Organize and maintain existing documentation to ensure it is up-to-date and easily accessible.
• Identify opportunities to improve the clarity, usability, and effectiveness of existing documentation.
• Ensure all documentation adheres to established style guides, terminology, and branding standards.
• Participate in the review process for technical content, incorporating feedback from subject matter experts.
• Assist in the development and implementation of documentation best practices and processes.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

• Bachelor's degree in Technical Communication, English, Journalism, Computer Science, or a related field.

• Experience as a Technical Writer with a focus on IT documentation.
• Proven ability to understand technical concepts and present them clearly and concisely to diverse audiences.
• Proficiency with documentation tools (e.g., Confluence, SharePoint).
• Experience with version control systems (e.g., Git) is a plus.
• Strong understanding of common IT concepts, terminology, and systems (e.g., networking, operating systems, software applications, cloud services).
• Excellent written and verbal communication skills. 
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Qualifications:

• Familiarity with Radiology
• Experience creating visual aids (screenshots, diagrams, flowcharts) for documentation.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. 
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~10% of time), drive a vehicle, and utilize other forms of transportation.

Working Environment

Remote. This position requires domestic / international travel up to 10%.

ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

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