Job Description

Overview

We are seeking a highly motivated and experienced UX Researcher to support research for our Protections, Returns & Post-Purchase team, leading research for a key part of the Buyer Journey. We value innovation, collaboration, and a passion for customer-centric solutions. We are looking for individuals who thrive in a zero-to-one space and have a desire to help make an impact on millions of customers worldwide. Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of UX researchers guide design partners and cross-functional teams to interpret, and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we're at it.

Pay

Base pay range : $70.00/hr - $71.50/hr

Responsibilities

• Drive development & timely delivery of research for key priorities on the roadmap
• Help drive key features, products, or initiatives based on company priorities
• Lead primary user research on improvements to make and define excellent customer experiences leveraging multiple methods such as usability studies, in-depth interviews, ethnography, surveys, diary studies, etc.
• Foster strong relationships with Design, Product, and Business partners to deliver impact for the area through insights
• Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action
• Actively contribute to the always-growing UX Research

Qualifications

• Masters or PhD in Anthropology, Sociology, Cognitive or Experimental Psychology, Human Factors Engineering, a related field and 5+ years of experience in applied user experience research settings
• Experience successfully impacting design and product decisions to benefit the customers and the business
• Deep understanding of UX Research discipline fundamentals and some advanced-level techniques; strong familiarity advocating for UX Research best practices
• Expert use of UX Research tools
• Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch in a large-scale environment across multiple teams

Pay Transparency

The typical base pay for this role across the U.S. is: $70.00 - $71.50/hr . Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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