Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Must Have Nursing Home Experience.
Customer service role in the health care industry - Monday - Friday from 11am-7:30pm.
Rate of pay is based on skill set and experience.
Before a resident arrives at our center, our Director of Patient Experience will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Get paid in advance with us: We offer access to your earned but unpaid wages, or we pay bi-weekly.
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
Health, dental, and vision insurance for the entire family and more!
401k with a match!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Bi-weekly pay, Monday to Friday,

Similar Jobs

Corteva Agriscience

Maintenance Technician Job at Corteva Agriscience

...food problems through innovation, technology, and putting people first. We are seeking a Maintenance Technician to join our team at our Rushville, Indiana production facility . If you have a passion for providing solutions and supporting a high-performing team,...

Performance Foodservice

Truck Driver CDL B Job at Performance Foodservice

...Job Description: Position Details: ~ Drivers average $104,000 annually ~ Schedule/Hours: Day shift Monday - Friday. Start times... ...High school diploma/GED or state approved equivalent Valid CDL B Meet all State licensing and/or certification requirements...

G-Net Construction Corp.

Ceramic Tile Installer Job at G-Net Construction Corp.

...a willingness to learn, you will have the opportunity for exponential growth. G-Net Construction is looking to hire a Ceramic Tile Installer, with at least 3-5-years of field experience. Core Values to fit into our company culture: Respect / Proactive...

Mercy

Patient Care Associate (PCA) Peds/PICU: Nights Job at Mercy

...Join Mercy as a Patient Care Associate - PEDS/PICU Shift: Full Time Nights | 12 hour shifts Location: Main Mercy Campus We're a... ...through high school OR current Mercy co-worker Experience: No experience required - we'll train you! Training...

SMSI

Electrical Project Manager Job at SMSI

...We thrive on challenges and believe in fair compensation for dedication, detail, and professionalism. We are seeking an Electrical Project Manager to join our team! Benefits: Medical Dental Vision 401(k) Life Insurance Paid Time Off Responsibilities: Plan, organize,...

Director of Patient Experience Job at Aviata Health Group, Bradenton, FL

OVloZ1pHWHJJb3JLaTdsb3AwbWc3dlVlc0E9PQ==