Job Description

Join GEICO and unlock a fulfilling career filled with endless opportunities!

At GEICO, we proudly serve millions by offering quality coverage and exceptional service during their times of need. Our commitment to innovation allows us to continually surpass customer expectations while making a significant impact on our company.

When you become a part of our team, we want you to feel valued, supported, and proud. That's the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers!

Position: Senior Customer Care Specialist

Salary: $21.44-23.82 per hour / $43,200-$47,997 annually, based on experience

Enhance your earning potential!

• Receive a $1,500 sign-on bonus if you hold a Personal Lines license – ask your recruiter for details!
• Earn a $1,000 completion incentive after successful training and orientation (around 6 months)
• Enjoy a 10% evening differential for applicable shifts
• Receive a 20% weekend differential for applicable shifts

We are seeking dedicated Customer Service Professionals to join our dynamic team in providing outstanding support to our existing policyholders. As a Senior Customer Care Specialist, you'll be the first point of contact for our valued customers, assisting with inquiries about billing, making policy adjustments, and offering recommendations tailored to their needs. This role is perfect for individuals who love solving problems and helping others!

Qualifications & Skills:

• Minimum of 12 months of contact center or customer service experience is required
• Demonstrated expertise in delivering excellent customer service, with strong active listening skills to build trust and satisfaction
• Able to thrive in a fast-paced, high-volume call center environment
• Willingness to acquire new skills and adapt quickly to change
• Open to constructive feedback to support ongoing performance and development
• Proficient in computer usage and multitasking
• A high school diploma or equivalent is required

Education/Certifications:

• An associate's degree or higher is preferred
• An active Personal Lines insurance license is preferred

The GEICO Pledge:

Great Company: We are committed to helping customers navigate through life's uncertainties. Our mission drives us to protect and support them through innovation and excellent service. Join us to tackle exciting challenges from day one, collaborating with motivated teams to positively impact lives.

Great Careers: At GEICO, you'll find a career environment where your potential is recognized and nurtured. With personalized development programs and industry-leading training, you'll gain the skills and resources necessary to advance your career through mentorship and supportive leadership.

Great Culture: We celebrate an inclusive culture focused on shared success, integrity, and proactive action. Our core values foster a sense of belonging and respect for diverse perspectives. Employee engagement and recognition programs further enhance our positive workplace atmosphere.

Great Rewards: We provide a comprehensive compensation and benefits package designed to support your overall well-being and financial security, including a 401K with a 6% match, market-competitive salary, and additional perks like mental health support and flexibility options.

At GEICO, we are committed to providing a fair and equal employment opportunity for all. This applies regardless of race, color, religion, national origin, age, gender, marital status, disability, and genetic information.

GEICO is dedicated to accommodating qualified individuals with disabilities to ensure an equitable work environment.

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